Which areas do you cover?
We cover all of the following post codes:
KT 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24.
SM 1, 2, 3, 4, 5, 6, 7.
SW 19,20
RH 1,2,3,4,5.
CR 0,2,3,4,5,7,8,9.
How do you clean my windows?
Greenfields Cleaning Services has embraced the latest water fed pole technology. This enables us to reach all but the most awkward and inaccessible of windows safely from the ground, whilst consistently achieving excellent results. Our growing client numbers are testament to their satisfaction and our determination to build a reputation for excellence. This method fully complies with the latest health and safety legislation too.
What services do you provide?
We can help with all of your commercial & domestic cleaning needs such as window cleaning, carpet and upholstery cleaning, gutter cleaning, scrubbing & resealing hard floors, driveway, patio, decking, garden furniture cleaning – plus many more. Contact us with your requirements and we will do our utmost to assist!
How does the service work?
On most occasions we will visit you initially to discuss your needs and give you a firm quotation. If accepted, we will arrange a date and time to suit both you. We 100% guarantee no hidden extras such as materials and the like. The price you are quoted is the one you will pay!
Can you provide references from some of your customers?
Yes, we can provide as many references as you require from our current customers.
Am I tied into a long contract?
Commercial contract cleaning is usually a 30 day contract.
What do I need to provide?
You are not required to provide anything at all. We supply all the necessary equipment and materials needed to carry out the required work effectively.
How do I pay for my cleaning service?
Payment can be made by whichever of the following methods you prefer: BACS payment, or a regular standing order, or most credit /debit cards.
What products do you use?
Most of the products we use are from a range of environmentally friendly professional cleaning products sourced from our supplier. All bottles are returned for reuse/recycling.
Who will clean my premises?
Our staff usually work in teams and are fully trained and background checked for your peace of mind. They are our employees so you have no worries over national insurance, PAYE and Employers Liability Insurance. All new staff members’ work with a senior member of the team for at least two weeks during their induction period to ensure they understand the quality and consistency and standard required.
Will it be the same cleaner every visit?
We cannot guarantee the same team every visit, however we do try to ensure that the same persons attend your premises each time to maintain some consistency and routine. We also make sure there is a very good consistency and that a very good standard is maintained and our staff is very good at communicating with each other regarding clients needs and special requests.
Who will be looking after the keys to my premises should you have them?
We use security coding for your keys. All keys are kept separate from your name and address information, in a locked safe. On the day of your clean the keys are provided to your cleaning team along with your client notes. At the end of each day, all keys and client notes are returned. Some of our senior team are key holders for specific clients because we provide a daily service, however all our staff are fully background checked and we also have lock replacement insurance for your complete peace of mind.
What if I’m not happy with the cleaning?
If you are not completely happy with our service, then please tell us within 24 hours in order that we may remedy the situation.
How do you maintain standards every time?
We ensure your cleaning team have all the information they need for your home when they arrive.
Do I need to tidy up before you come?
We usually advise that you have as clutter free as possible so you make the most of your cleaning time but we understand that everyone leads busy lives and so we are happy to pick up, tidy up where necessary and possible. Our aim is to help you in whatever way is needed.
Are you insured?
We are insured for public liability & employer’s liability, to the sum of 2 million pounds. Greenfields Cleaning services will meet any policy excess should the need arise, to enable total peace of mind for you, the customer.
What about bank holidays and the like?
If your scheduled cleaning day falls on a public holiday, then this clean will not take place. We will try to reschedule to another day or default to the next scheduled visit, whichever is your preference.
What if the weather is too bad for you to get to me?
If we can’t get to you because access is too dangerous or impassable due to snow, ice, or other inclement weather, then you will be contacted so that we may re-arrange another clean for you.
What if I cancel my cleaning?
If you need to cancel the service, you should do so at least 24 hours prior to the cleaning appointment. Failure to contact us will result in a cancellation fee equivalent to the full charge of your regular cleaning service that we provide for you.
I like my cleaner, can I keep her?
We are sure you will understand that during the provision of your time with us for a period of 12 months after any cancellation, you may not employ any staff that are or have been employed by us being Greenfields Cleaning Services. Greenfields Cleaning Services reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of £250.
How long does the carpet cleaning process take?
We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures, and setup time.
How soon can I walk on the carpet?
Try to keep pets, children, and heavy traffic off the carpet during the drying process. Wait 24 hours before removing styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems.
Do you move furniture?
All of our cleaning packages include moving the majority of furniture in the main living area. Most other companies will charge you extra for this service. Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
What about reoccurring spots?
If a spot returned a day or so after cleaning: it may have been oily or sticky and was not completely removed, or “wicked back” due to the nature of the spot. Possibly it’s not a spot, but a permanent stain.
My carpet has bleached or faded spots – can you correct that?
If you have spots or small areas that have been bleached out, they may be spot-dyed, depending on the type of carpet fibre.
Can you fix indentations from heavy furniture?
No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
How often should a carpet be cleaned?
No doubt this question has surfaced at one time or another during the years you’ve owned carpeting. The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At a minimum, you should clean once a year.
I have had some home owners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning by other cleaning companies. Many of these companies, in an effort to cut costs and save time, buy the cheapest cleaning solutions, don’t provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur.
Greenfields Cleaning Services uses a more thorough method of cleaning that uses a rinse step after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process. The fact is, the best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. It is the buildup of soil that promotes wear to your carpet, far more than the foot traffic that travels on the surface of the carpet. Foot traffic grinds the soil against the carpet fibers and causes a sand-paper effect. This causes the fibres to dull and become worn looking.
Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and with most of today’s carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily traveled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly—not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.
Why should I clean my carpet?
Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other nasties will make their way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above mentioned contaminants. This collection and filtering process traps these contaminants within your carpet, which in turns cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to “roam” throughout the indoor environment.
However, like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. Dr Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated, “Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”
Why should I have my carpets protected?
Dupont Teflon Carpet Protection helps you in two very important ways:
When this protective coating is applied to the carpet fibres, it puts a protective barrier around each fibre. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up. (See our Spotting Guide)
The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.
Can you remove specific stains? [Be sure to see our new Spotting Guide]
At Greenfields Cleaning Services we can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed. The percentage listed next to the condition is the percentage of CHANCE we have of removing it, NOT the percentage of stain that will be removed.
Yellowing (50%) – Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it, or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products on our van just for yellowing.
Filtration Soiling (25%) – Filtration soiling is the black marks you see around the edges of your base boards. Typically we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine, and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.
Urine (50%) – When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time, the chances are slim. However, urine will continue to deteriorate the carpet, so it is extremely important to remove the urine deposits, even if the spot does not come out.
Vomit (50%) – Same as urine. (If red dye is present in dog or cat food, see red dye removal.) [Consumer feedback - it would be absolutely brilliant to have a list of cat and dog foods that are free of staining dyes! Pooh regularly regurgitates and some of the results are really hard to get out]
Blood (75%) – If no hot water or alkaline cleaning products have been used, chances are good. [please list alkaline cleaning products for those of us who aren’t sure]
Rust (85%) – Chances for rust removal are excellent.
Red Dye (5%) – Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases the only way to remove red dye is with a heat transfer process in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires, we do charge extra for this.
Lipstick (50%) – Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category which gives it a slim chance for removal.
Furniture Stain (01%) – Almost impossible.
Soft drinks (95%) – Usually not a problem.
Tea & Coffee (50%) – Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled, it is very hot. This can cause a stain to be set into the carpet.
Ketchup (50%) – If ketchup has red dye in it, it could leave a stain. But without red dye, it’s not a problem.
Mustard (15%) – Mustard can be very difficult to remove.
Paint (20%) – If it is a fresh spill the chances are much better. If it has already dried, chances are slim.
Are you expensive?
No. We’re not the very cheapest either though. The price we’ll quote you will be a fair one, which will reflect the amount of work required to get you the very best results. There are cheaper companies around offering “special deals”, which usually end up with you paying more for “extras” when you get the bill, or just a poorly cleaned carpet.
Is the guarantee real?
We get asked this question a lot, and the answer is a resounding ‘YES’! It’s really simple and puts you firmly in the driving seat: If you’re not entirely satisfied with our work, we’ll re-do the area for free… And if you’re still not satisfied, we’ll give you a full refund. No questions asked — no funny business.
Will I have to move my furniture and belongings?
No. You don’t have to, but if you can clear the area you need cleaning, it will cost you less (as it will save us time).
Will you leave me with a wet carpet?
No. Sometimes the carpet may be a little damp to the touch for a couple of hours, but definitely not wet.
Is it a messy job?
No at all. We’re very careful and leave your home exactly as we found it (except with a much cleaner carpet!) In most cases out cleaning machines are kept outside to save cluttering up your home.
I’ve got some really stubborn stains – will these be removed?
This depends. When you have us round for a quote, show us the stains and we’ll give you an honest assessment. On the rare occasions where we think we CAN’T remove the stain, we’ll let you know, and tell you what to expect. You can then make your decision based on the facts.
Are you members of a trade association?
Yes we’re members of the NCCA which is the highly regarded National Carpet Cleaners Association. We also hold the Institute for Inspection Cleaning and Restoration Certification (IICRC). This is a recognised qualification that requires experience, study and written exams.
If you have any more questions, then I invite you to give us a call on the number above, where we’ll be happy to answer them for you.
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